Warranty & complaints
Are you not satisfied with your Trickie? Then you can always return it within 30 days within our satisfaction guarantee . Without stating reasons and used or unused. If you have any complaints about the product after this period, you can contact our support department via info@trickie.nl. We will do everything we can to help you as best as possible.
If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
From February 15, 2016, consumers in the EU will also be able to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform."
More information about the warranty and our customer policy can also be found in our general terms and conditions .